Terms of use

Terms of use

Terms of use of the website Design4Pets doo

The website design4pets.hr was launched and edited by Design4Pets doo, JJ Strossmayera 5, 32100 Vinkovci OIB: 47747938164 (hereinafter: "Design4Pets" or "we").

With the first and every subsequent use of the website, it is considered that you have fully familiarized yourself with these Terms, that they are clear to you and that you accept them. If you do not agree with them, please do not access the website and do not use its contents. If you have any questions or ambiguities regarding the Terms of Use, please contact the e-mail address info@ design4pets

We may change the appearance and content of the website and the Terms of Use at any time and without explanation, so please review them periodically to familiarize yourself with possible changes. Your subsequent use of the website is deemed to constitute your acceptance of any possible changes to these terms. Design4Pets will not be responsible for any possible consequences resulting from changes to web content.

Browsing the content at this address is only possible for personal purposes. It is prohibited to publicly display, download, duplicate, transmit, publish, change, reproduce, distribute, participate in transmission or sale, make copies, upload, and any other type of use of the entire content of these pages or one of their parts, as well as the selection and harmonization of their content, without the express written permission of Design4Pets. If such permission is granted, it is not allowed to delete or change existing data related to copyright and/or trademark and rights of third parties.

Users are prohibited from transmitting and publishing obscene, offensive, vulgar, threatening or indecent, or otherwise unacceptable or illegal contents, as well as those that violate some of the rights of any party, and especially contents that contain viruses or other harmful material on this website. Users assume responsibility for any damage that is a consequence of their activities that are not in accordance with the above, as well as for any other type of damage that could result from it. Design4Pets reserves the right (but not the obligation) to delete all or part of the materials and content posted by users on its pages.

By using the content of these websites, the user accepts the risks arising from the use of these websites and accepts to use the content of these websites exclusively for personal use and at his own risk.

Design4Pets fully disclaims any responsibility that may arise from, or is in any way related to, the use of these websites, for any actions of users using or abusing the content of these websites, and for any damage that may arise to the user or any third party in connection with the use or misuse of the content of these websites, except for liability that may not be excluded or limited under mandatory regulations.

All self-initiatively sent materials, especially photos, videos, texts and other similar materials, i.e. other author's works (hereinafter: Materials) may be published one or more times without time limit, but they do not have to be published on the website. Design4Pets. By submitting content and material to this address, you automatically grant (or warrant that the owner of the material has expressly permitted) Design4Pets an irrevocable, perpetual and exclusive right and license to use, adapt and modify, incorporate into other works, translate, publish, transmit and distribute throughout to the world of the mentioned material in any form and through all known and future media for any purpose and without compensation. The terms of this point apply even after the termination of this contract. The senders of the Materials accept that no fee will be (and may be at the autonomous decision of Design4Pets) paid for the sent Materials. All persons who self-initiatively send Material to Design4Pets guarantee under full criminal and material liability that it represents their exclusive property and that they claim copyright. If Design4Pets suffers any damage due to the publication of those materials, those who submitted that material undertake to compensate Design4Pets for the entire damage that it would suffer in this way.

Design4Pets disclaims all liability related to Materials provided by third parties.

If the website provides the possibility of establishing a link to other websites over which we have no influence, we are not responsible for the accuracy and completeness of the content of other websites or for the negative consequences that could arise from the use of other websites.


Design4Pets websites use the so-called cookies (eng. "cookies") in order to provide the user with a free service with full functionalities and the highest quality content. You can find out more about this information in our Personal Data Protection Policy and on the Cookie Management page.

By using the Design4Pets website, users will be deemed to be familiar with and agree to the terms of use at all times, including provisions on the processing and protection of personal data and cookie options.

Online store

The seller is Design4Pets doo. or cash on delivery, and all details will be published and visible on our online store.

The customer is responsible for the accuracy and completeness of the data entered during the purchase.

By ordering items, the customer accepts the business conditions stated on these pages.

Please submit your possible disagreement with the conditions, either in whole or in part, in writing before your first order to e-mail: info@design4pets.hr or to the seller's address (details here).

The customer has the right to terminate the contract in accordance with Article 72 of the Consumer Protection Act (OG 41/2014). The right is exercised within the time limit and in the manner provided by law. If you want to unilaterally terminate the contract or advertise the delivered product, please find more detailed information about the procedure here.

Design4Pets doo can reject the order or not deliver the goods if it finds that the Design4Pets website has been misused or that the data on the order is incomplete or incorrect.

Design4Pets Internet pages can be used and all content viewed for your private use without any fees for use, and according to the Terms of Use.

The services provided to you by Design4Pets doo via the Internet store do not include the costs you incur using computer equipment and services to access our pages. Design4Pets is not responsible for phone charges, data traffic or any other charges that may be incurred when placing an order or browsing/searching the website.

Design4Pets doo reserves the right to change these conditions. All changes will be announced on these websites.

Intellectual property

The content of this website is protected by copyright that belongs to Design4Pets or has been assigned to Design4Pets and is owned by third parties. Design4Pets also owns the copyright to edit, select and match the content of this site. Furthermore, this site contains trademarks, names of individuals and other intellectual property content owned by Design4Pets. You must not assume that any content on this site is for unrestricted use. Duplication of the content of this website is not permitted.

Pictures and video

All photographs, images, videos, biographical data of persons and other materials that appear on these websites are the exclusive property of Design4Pets. The copyright to all materials found on the website belongs to Design4Pets. All rights reserved. Permission is given to entities for the purpose of using these materials exclusively for advertising, editorial and informational purposes of publication in newspapers, magazines and electronic media. Any other use of material from Design4Pets websites is not permitted. Also, the use of any material from these websites in connection with the sale or offering for sale of products or services of any kind is not permitted. The defined permission and manner of use of these Internet pages may not be transferred, subcontracted or assigned and any intended and attempted transfer, subcontracted or assigned will be considered null and void. By using material from the Internet pages, media users undertake to fully comply with the restrictions, conditions and requirements set forth herein.

Design4Pets will make a reasonable effort to publish accurate and up-to-date information on its website, but does not assume responsibility for its accuracy and completeness, nor does it grant the right to object in this regard.

Design4Pets does not guarantee that this website will always be available and available, and that it will not contain errors or viruses. Each user expressly agrees to use this website at his own risk.

Design4Pets is not liable for any damage or injury (including, but not limited to, special or consequential damages) that may result from the use or inability to use any part of this website, or content posted or added to it by other users.

Media entities and other users who use these websites expressly agree to indemnify Design4Pets for any and all claims, costs, damages or liabilities arising from the negligent use of materials from the websites by the same user, including any direct, indirect, incidental, special or consequential damages.

Protection of personal data

Design4Pets doo is aware of the fact that many consumers and other users who visit our websites are concerned about the data they submitted online, and wonder how it is stored and used.

Learn more about the policy of protection and confidentiality of personal data on our website, as well as the security of credit card payments here.

Protection of personal data

Personal data protection rules on the DESIGN4PETS doo website

We would like to emphasize that by visiting our website, all your personal information remains confidential, unless you choose not to disclose it.

We collect only those personal data that you voluntarily submit to us and only for the purposes specified in these personal data protection rules. We do not require you to send us this information in order to provide you with access to our pages, and we do not ask you to disclose more information than is really necessary to participate in an activity on our pages.

When collecting personal data, we undertake to comply with the provisions of positive regulations related to the protection of personal data.

Please read all the information below and if you have any questions or concerns regarding our personal data protection rules or would like to share your experiences on this website with us, please email us at info@design4pets.hr

If you are a minor, do not send us your personal information!

  1. In general

When you use the website www.design4pets.hr ("website"), which also includes an online store, Design4Pets doo ("Design4Pets" or "Controller"), as a data controller, processes your personal data in accordance with the relevant regulations on protect personal data.

These Personal Data Protection Rules ("Rules") describe what types of data are processed and for what purposes, and your rights related to such processing. Please read these Rules carefully before continuing to use the website. If you do not agree with their provisions, please do not use the website.

  1. Personal data we process

"Personal data" means all data relating to an individual whose identity has been determined or can be determined (the "respondent").

We collect personal data in accordance with applicable regulations, so that, for example, we can send you changes and news by e-mail, include you in participation in prize games and notify the winner, send publications, brochures and other promotional material or answer your questions, remarks and comments.

We process your personal data only on the basis of your consent, the law or for the realization of the Controller's legitimate interest, such as when we process your data for direct marketing purposes in order to advertise our products or services ("commercial communication"), via electronic or other forms of communication. In certain cases, the collection of your personal data will be necessary for the performance of the contract between you and Design4Pets, for example when purchasing a product in our web store, so that we can deliver the product to the requested delivery address, etc.

We process the following categories of personal data:

  1. Contact and identification data required for ordering products in the online store, i.e. their delivery/delivery to the requested address;
  2. Information about purchases via the online store, eg purchased products, invoice amount, selected payment method, frequency of purchases;
  3. Data from the user's correspondence with the Data Controller (including their content);
  4. Data on user interaction with the website, which are collected using cookies. For details on cookie technology and their use on these websites, see chapter 8 of these Rules (Cookie Policy).

Through this website, we can offer you the possibility of communication and links to the content of social networks (eg Facebook). If you decide to use your profile from a social network, please note that the social network, depending on your profile settings on the social network, may share some information about your profile with us.

We do not collect or use personal data of minors (within reasonable limits if it is possible to know the user's age), except with the express consent of parents or guardians. If you are a minor, please do not send us your personal data (name, surname, address, phone number, e-mail or other data that could help identify you), because we will have to refuse the processing of such communication. If, in spite of this, contact is established at the request of a minor, in case of transfer of personal data by a minor, Design4Pets expressly refuses to receive any requests of a material or non-material nature resulting from the processing of such intention of contact.

Personal data processed by PNI are stored in Croatia and/or another member state of the European Economic Area ("EEA"). In certain cases, PNI transfers personal data to service providers or other persons who process said personal data in third countries. For example, PNI transfers certain personal data (e.g. telephone number or other contact data) to marketing communications service providers who process such data in third countries outside the EEA, such as Switzerland. In this case, the transfer of data to a third country is permitted based on the adequacy decision of the European Commission, which determines how the relevant third country ensures an adequate level of protection of personal data, in accordance with Article 45 of the General Regulation. Decisions on adequacy of the European Commission are available at the following link: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_hr. In all other cases of data transfer to third countries for which the European Commission has not issued a decision on adequacy, PNI transfers data only on the basis of appropriate protective measures in accordance with Article 46 of the General Regulation, including standard data protection clauses issued by the European Commission, i.e. in in accordance with the rules on derogation for special situations in accordance with Article 49 of the General Regulation. A copy of the standard data protection clauses can be accessed via the following link: https://eur-lex.europa.eu/legal-content/HR/TXT/HTML/?uri=CELEX:32010D0087&from=en.

  1. Purpose of personal data processing

Design4Pets processes personal data for the following purposes:

3.1. Processing of orders through the online store and delivery of ordered products to the address specified by the user;

3.2. Transmission of commercial communications via electronic mail, mobile telephony or traditional mail or courier delivery (within the limits of your consent);

3.3. Participation in surveys, questionnaires and contests organized by Design4Pets. For details on this type of processing, see section 7 of these Rules (Surveys, Questionnaires and Promotions);

3.4. Providing answers to questions you ask us or to your advice, comments, objections, etc.;

3.5. Creation of various reports / statistics on the way of using the website and the services it offers, including on how the contracts with Design4Pets were executed;

3.6. Resolving any disputes or complaints relating to or arising from the activities of Design4Pets.

  1. Communication of data to third parties

We do not sell, transfer, or disclose the information we collect on our websites to anyone outside of Design4Pets without your consent, except (1) in cases prescribed by law and when it is necessary to fulfill our legal obligations, (2) in cases where it is necessary in order to protect your life or physical integrity, and you are not able to give your consent to the processing of your personal data, (3) in cases where this is necessary for the fulfillment of tasks carried out in the public interest, (4) in cases where you yourself publish this information and (5) in cases where it is necessary to protect our legitimate interests. We will keep your personal data only for the time necessary to achieve the above-mentioned processing purposes. For example, we will keep data that we process on the basis of your consent until you withdraw your consent at the latest. We process data whose processing is necessary for the performance of a contract (e.g. when purchasing our products) or for the purpose of taking actions at your request prior to concluding a contract, no later than the expiration of a period of 5 years after the fulfillment or termination of the contract, i.e. taking the relevant action. Personal data that we are obliged to keep in order to comply with our legal obligations will be processed until the expiration of the data retention periods determined by the relevant regulations.

Design4Pets may disclose some or all of your personal information to the following recipients, as set forth below:

  1. To persons authorized to process personal data in the name and on behalf of Design4Pets, i.e. collaborators or suppliers necessary for the provision and maintenance of services provided through these websites (e.g. providers of website creation and maintenance services, providers of delivery of ordered products or promotional materials, suppliers in the preparation of marketing campaigns, etc., associates or service providers who can best answer your questions, etc.).
  2. To the legal successor or successors, in case of status changes due to division, merger, restructuring or other transfer of control in the company.
  3. To other recipients to whom Design4Pets is authorized or obliged to disclose personal data of individuals based on applicable regulations.
  4. Security of credit card payments

Design4Pets undertakes to apply the maximum security standards in order to protect the interests of customers and prevent possible misuse of information.

Design4Pets doo cannot be held responsible for abuses that cannot be determined to have occurred as a result of a technical-security failure of the web store system or the failure of an employee of Design4Pets doo

  1. Email messages

When you send us an electronic mail (via an e-mail message with a question, comment, objection, advice, etc., or via the contact form on the website) with personal data that can be used to identify you, we will use this data for the purpose of fulfilling your demands. We may send your e-mail as well as the message/request you sent us to other associates or suppliers who will be able to best answer your question.

All employees and business partners of Design4Pets are responsible for complying with the Personal Data Protection Rules.

  1. Surveys, questionnaires and contests

From time to time, we conduct surveys and questionnaires on our website. The data collected in this way is used exclusively for the purposes of Design4Pets. If we publish the results of surveys on our pages or social networks connected to us, they will be exclusively aggregated and will not contain any personal data.

Our pages often contain notices about various sweepstakes that we run or notices about job openings at Design4Pets ("competitions"). For those contests to which we provide electronic access, unless expressly stated otherwise in the contest rules, we will use your personal data only for the purpose of realizing the contest (e.g. to contact the winner of the prize game and fulfill our legal obligations related to the organization of the contest, or for the selection procedure in the job competition). We do not share this information with anyone outside of Design4Pets except with service providers who help us organize the competition and who are legally bound to keep all available information confidential, or with public authorities for the purpose of complying with legal obligations. We may also publish certain personal information (eg first name, last name and prize value) to comply with legal obligations or to ensure the transparency of our competitions.

Design4Pets doo cannot take responsibility for any damages caused by the use of information from these pages for purposes that go beyond their intended purpose.

  1. Cookie policy

The Design4Pets website uses the so-called cookies ("cookies").

Cookies are small text files generated by the website server and stored on the user's device through the web browser, in order to provide the user with the highest quality service and content. They store certain information (eg preferred language or website settings, user account registration status, etc.) that your browser can reproduce when you return to the website (depending on the duration of the cookie).

We use the following categories of cookies:

  1. Cookies necessary for website functionality

Certain cookies are necessary to enable the use of this website and its basic services and features. Without these cookies, for example, you will not be able to access certain secure areas or track your online shopping cart. These cookies cannot be disabled.

  1. Optional cookies

The information from these cookies helps us to understand how our users use the website, with the purpose of improving the quality of content for users and the browsing experience. Optional cookies include, among others, Google Analytics cookies (which track visits and analyze the performance of the website, and which are available to Design4Pets as statistical data, without personal data of individual users) and social network cookies (e.g. Facebook) which allow the user to provide certain content share via your own social media account.


When you access the website for the first time, an inscription will appear warning of the existence of cookies and asking for your consent to accept them. You can accept the use of cookies by giving your consent by clicking the "OK" button in the notification about the use of cookies on the website. Personal data will not be collected before you give your consent for data processing in the specified manner.

To the extent that cookies are used based on your consent, you have the right at any time to withdraw the previously given consent for the use of cookies on this website, on the Manage cookies link.

The website user can always independently regulate (restrict or disable) receiving cookies through the settings of their web browser. Please note that disabling cookies may affect the functionality and your interaction with the website, and we exclude any responsibility for any loss of functionality and/or quality of website content in all cases of choosing to regulate the receipt of cookies by the user.

By using these websites, users will be deemed to be familiar with and agree to the terms of use at all times, including the provisions on the processing and protection of personal data and options regarding cookies.

  1. Rights of respondents

Giving consent to the processing of personal data is not mandatory, but refusing to give consent to the processing of data as stated above, may prevent the user from using all or some of the content offered by the website, or prevent obtaining information about the products/services offered by Pet Center (Design4Pets).

By sending personal data to Design4Pets, the respondent does not waive the rights guaranteed by the positive regulations of the Republic of Croatia that protect personal data, and in particular the right to request correction or deletion of their own personal data from the collection if they are incomplete, inaccurate or out of date or their processing is not in accordance with the provisions of positive regulations Republic of Croatia.

As a respondent, you have a number of rights, including:

  1. a) Right of access: users whose data is processed have the right to receive confirmation of this as well as access to personal data relating to them and information about the purpose of processing, categories of personal data, recipients of data, the period for which the data will be stored and other rights .
  2. b) The right to correct data: users have the right to request the modification of incorrect personal data or the addition of incomplete data.

Registered users have access to their data at all times and can edit/modify them directly through the user account.

  1. c) Right to deletion: in certain circumstances, users have the right to delete personal data relating to them. Registered users can delete their account at any time.
  2. d) The right to withdraw consent: Users have the right to withdraw previously given consent for the processing of personal data at any time. If you only want to change the consent settings for commercial communication, you can edit the same independently at any time within your user profile.
  3. e) Also, in certain circumstances, users have the right to object to the processing, to limit the processing and to the transferability of personal data. For all matters of personal data protection, as well as for the exercise of the above-mentioned rights, please contact the contact address specified in Article 10 of these Rules.
  4. f) The right to file a complaint with the supervisory authority: if you believe that your rights have been violated, you have the right to file a complaint with the Agency for the Protection of Personal Data (AZOP).

Depending on the request of the user/respondent, Design4Pets undertakes:

  1. Confirm to the user whether or not it processes personal data related to that user/respondent
  2. Correct or delete, free of charge and without delay, personal data relating to the user/respondent
  3. Limit or stop the processing of personal data of users/respondents
  4. Contact

For all questions related to the protection of your personal data, as well as for the realization of the previously mentioned rights and requests, you can contact the data protection officer of Design4Pets doo by sending an email to: info@design4pets.hr or by mail to the address of our headquarters: Design4Pets doo JJ Strossmayer 5, 32100 Vinkovci. Design4Pets does not respond to anonymous requests.